Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pixiedustgiftco@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pixiedustgiftco@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pixiedustgiftco@gmail.com.

Returns & Refunds Policy

💡 Overview

All our products are made to order using our print‑on‑demand partner, InkThreadable. Because each item is created specifically for you, returns work a little differently from traditional retail. This policy explains when we can offer replacements or refunds, and how to request help if something isn’t right.

 

 

🛍️ Made‑to‑Order Items

Every product is printed individually once your order is placed. This means:

  • We cannot accept returns for reasons such as ordering the wrong size, colour, or design change of mind.

  • We can replace or refund items that arrive damaged, defective, or incorrect.

This approach helps reduce waste and ensures every item is produced responsibly.

 

 

📦 Damaged, Defective, or Incorrect Items

If your order arrives with any issues, we’ll put it right.

We will offer a free replacement or refund if:

  • The product is damaged in transit

  • There is a manufacturing or print defect

  • You received the wrong item, size, or design

What we need from you

To process a replacement quickly, please contact us within 14 days of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem (InkThreadable requires these to approve replacements)

Once approved, we’ll arrange a replacement at no cost to you.

 

 

🚚 Lost or Missing Orders

If your order hasn’t arrived within the expected timeframe, we’ll investigate with InkThreadable and the courier.
Replacements for lost parcels will be issued once the courier confirms the parcel is missing.

 

 

🔄 Change‑of‑Mind Returns

Because all items are custom‑printed, we’re unable to accept returns or issue refunds for:

  • Ordering the wrong size

  • Disliking the fit, colour, or design

  • Changing your mind after purchase

We encourage checking size guides and product details carefully before ordering.

 

 

📬 How to Request Support

If you need help with an order, email us at PixieDustGiftCo@gmail.com with the details listed above.
We aim to respond within 1–2 working days.

 

 

📝 Additional Notes

  • Refunds are issued to the original payment method.

  • Replacements are sent using the same shipping method as the original order.

  • InkThreadable may request additional photos or information to verify an issue.